Help Page

página de ayuda en español

We have a special first visit page that shows you how to use the site, use this page if you are new and ensure you have the right free programs to download and listen to our music.

Midi questions | Scorch (Sibelius) questions | PDF questions | Download Problems
Free downloads where are they? | Printed Sheet Music Orders

Our sheet music is professionally prepared on state of the art Notation software. From this we generate the Midi, Graphic and PDF files for download. Depending on the complexity of the music, each piece can take up to several days to finish. We pride ourselves on preparing a quality product that meets the exacting standards of musicians.

We have a special first visit page that shows you how to use the site, use this page if you are new and ensure you have the right free programs to download and listen to our music.

General Information

Membership

Membership is for 12 months.

Membership Payment Questions

You can pay for membership using the secure online banking facilities at either ClickBank or PayPal via our membership page. We are unable to accept payment by any other method.

If you have any questions about payment then please try our FAQ page. If you are unable to find the answer that you are looking for, then please contact us.

Members Login

Members do not need to login to use our site. You will only need to use your password when downloading any of our sheet music or midi files. The password box can be found in the "Downloads" section of the left sidebar on any of the Listen or Play pages.

Lost Password

Just contact us! Please let us know the email address you used when you signed up or the full name of the person who paid.

Browsers

The site has been tested and works with the following Browsers - Internet Explorer (IE 6,7 & 8), Netscape, Firefox, Mozilla, Safari, Chrome and Opera. If you experience problems then using one of these browsers may solve any issues.

Printing the sheet music

To print out the scores you will need the free Adobe reader program. Many new computers already have this installed. If you do not have the reader installed you can download it from Adobe. Adobe reader is freeware and is commonly used on many sites.

Known problems with Adobe Reader

Very old versions may display the following error: 'A file contains a Bad CMap/Encoding' You will need to upgrade to a later version to access our files.

Printing and paper size

There are different standard sizes for 'letter' or 'A4' around the world, if the margins look too wide or part of the bottom row of a piece is missing the it is simple to correct. Open one of our files in Adobe reader, click on File > Print. Look for an option, sometimes called 'page scaling' and select 'fit to page'; also ensure the paper setting in your printer properties is the same size as the paper used in your printer.

Printer problems?

Some printers have their own individual temperament, Adobe have prepared a list of printers and likely problems. Check under Help in the Adobe Acrobat reader program.

Downloading problems?

Not all computers and programs are instantly compatible with this site so we have prepared a list of easy to fix problems so that you can enjoy all our downloads.

"When I download a file there seem to be bar lines missing."

Answer - In Adobe reader just click on View - Zoom in. You will then see all the detail, printing will be unaffected.
"In Adobe reader version 5 the bar lines look too heavy."

Answer - This is a display problem only, it does not affect the print out. However if you enable the 'smooth line art' setting in Edit ->Preferences ->Display the image will then be correct.
"When I download a file Adobe says there is a font or C-Map error"

Answer - You have a very old version of Adobe. You need a current version to display music fonts correctly. You can obtain the latest version free from Adobe. (currently version 8)
"I tried to download but all I got was a copy of the Download page"

Answer - Instead of saving the file when the box appears, click on open instead - you may have to do this a couple of times. The file will then appear.
"I get strange characters instead of Music when I download"

Answer - Sadly your browser is not a current version. Try using IE 7.0 or Firefox.
"I Use the MSN browser and can't get the site to work"

Answer - Log on to the internet in the normal way. Once online, minimize the MSN browser and open the Internet Explorer browser instead. You should then be able to use the site.
"I Use AOL and can't get the site to work"

Answer - Log on to the internet in the normal way through AOL. Once online, minimize the AOL browser and open the Internet Explorer browser instead. You should then be able to use the site.
"I am asked for a password to when I open the downloaded file on my computer"

Answer - You can only view the files with Adobe reader or Acrobat, other Adobe products will not work correctly. Open Adobe reader first, then in Adobe reader select File > Open and navigate to where you downloaded our file, it should then open properly.
"I keep getting the file missing page when I download the free files"

Answer - This can be caused by you having a download accelerator or other software that speeds up your internet connection. These programs make multiple connections to the download file, which causes the server to display the error message. If you can, turn it off whilst accessing the site.
"I get strange errors in Adobe even if I have the correct version."

Try using File -> Print and select 'Print as Image'.
"I have IE explorer and have tried everything, now what"

It is possible that your browser is corrupted in some way try the Firefox browser. Download and use the Firefox browser to access our site.

Scorch™ (Sibelius) plug-in

If you wish to see and hear the scores, you will need to download the free Scorch™ plug-in available from www.sibelius.com - (follow the on screen instructions). We do recommend the plug-in as it enables you to see and hear the music. The score files on this site are mostly less than 15k, so they very fast to load, compared with the graphic and midi file (70k). You can also transpose the score on screen, select by page and start from any point.

Please note that it is not possible to print the transposed score. We have a section explaining about printing a transposed score.

Scorch is available for Windows: Windows XP SP2, Windows Vista 32-bit or Windows 7, Windows 8, Internet Explorer 7 or later, Mozilla Firefox, Google Chrome, SeaMonkey.

If you are using a more modern computer please note that Scorch will not run in 64 bit. Please visit the help page at Scorch which will show you how to get around the problem and run your browser in 32 bit mode.

Mac Users

Scorch is available for Mac OS X: Mac OS X 10.4.11 with Safari 5.0.6 or earlier (32-bit mode required on Mac OS X 10.6 and above)

Scorch is not compatible with Safari 5.1 or later on Mac OS X 10.6 or later.

When using a Mac we recommend you use Firefox and not Safari, however Scorch will only work with Firefox in 32 bit mode. Follow the steps below to open Firefox in 32 bit mode:

go to the Apps folder and right click on Firefox
click on "Get Info"
select "Open in 32 bit Mode"
close the App Info box
in Firefox go to Tools > Add-Ons and check you have Sibelius installed and enabled

Old versions of Scorch caused stability issues and may be disabled by default. If you have just downloaded the latest version you should not have any problems. Once enabled you can click on any of our Scorch links and see the music!

No sound in Scorch?

Try opening sounds and audio devices in your control panel and check that your volume control is not very low or muted. Then click on the Advanced button in the middle (not the bottom one) of the same section to open the slide controls. Make sure the Midi slide control or the SW Synth slide control is at maximum and also not muted. Go back to our website and click on any of the play icons to open a Scorch page. Click the play button to see if that worked. If there is still no sound click on the little note icon next to the play button. A pop-up window will open listing sound output systems. Try selecting a different one. This should fix your problem!

Transposing and printing

It is possible to transpose the music using Scorch but you will not be able to print or buy the transposed copy. When hitting the "Transpose" button Scorch very often behaves badly, giving some strange errors which normally we would correct if we were transposing for you. Upside down slurs, note stems, articulations, triplets, hidden expression marks, badly spaced staves; these are all typical examples. For this reason we offer our members a transposition service (5 per year) for any of the works on this site. Alternatively we can transpose the piece for you as part of the cost of a single purchase. Just contact us with your requirements.

Sibelius Users

If you own the full Sibelius notation package, you may find that scores will not play back correctly if Sibelius is running at the same time, simply close Sibelius and Scorch should play back correctly!

Scorch Frozen?

Sometimes Scorch freezes, if this happens close all browser windows, you don't need to log off. Just double click on your browser icon and find the site again.

Want to playback off-line or save the file?

Currently this is only possible with a lot of technical knowledge. The easiest way is to go online, find the piece you want and then end your Internet connection, you can then play or practice the piece as often as you want until you close your browser.

Using midi to listen to our files

To play the file click on the play button on the page - sometimes when first accessing the site there is a delay as your midi player has to load.

Can't hear the midi file?

If you are using Internet Explorer to view our site, go to Tools -> Internet Options -> Advanced -> Multimedia and make sure that the box is checked for "play sounds in webpages".

Latest versions of the Mac operating system have made it impossible to play the midi file on the website. Members can still download then play the midi on their Macs but guests cannot. We are looking into alternative ways of sound playback.

Want to save the midi file?

There is a download button that will enable you to save the file to your hard disk at the side of the listen page (members only.)

Do you want to mute the main instrument and just play the accompaniment? Try the free karaoke player from vanBasco link below.

Get vanBasco's Karaoke Player NOW - totally FREE!

You will be able to play our midi files and mute any instrument you want as well as slowing down the tempo to help you learn the piece.

Free Downloads where are they?

There are over 290 free sheet music files overall on the site, they are grouped in our free sheet music section.

Printed Sheet Music

Ordering printed sheet music:

Printed sheet music ordered from Sheet Music Plus is not included in your music-scores.com membership. Order fulfillment and payment processing is handled directly by Sheet Music Plus, we are unable to place orders on your behalf.

Printed sheet music order queries:

Sheet Music Plus have a help page for general queries about shipping, returns and payment options.

If you have placed an order for printed sheet music and wish to make an enquiry, please contact Sheet Music Plus directly.